FAQ

What makes House of Jivans' gemstones unique?

At House of Jivans, we specialize in rare and antique gemstones sourced from historic mines and collections worldwide. Each gemstone is hand-selected for its unique characteristics, historical significance, and exceptional quality, ensuring that every piece of jewelry is a one-of-a-kind treasure.

Are your gemstones ethically sourced?

Yes, we are committed to ethical sourcing. We work closely with trusted suppliers who adhere to sustainable and responsible mining practices, ensuring respect for the environment and communities involved.

Do you offer custom jewelry designs?

Absolutely! We offer bespoke jewelry services to bring your vision to life. Whether you want to incorporate one of our unique gemstones or create something entirely new, our artisans will work with you to craft a piece that reflects your personal style. Contact us at houseofjivans.com to start the process.

How do I care for my antique jewelry?

Antique and unique gemstone jewelry requires gentle care. We recommend cleaning your pieces with a soft, dry cloth and avoiding exposure to harsh chemicals or extreme temperatures. For specific care instructions tailored to your jewelry, please reach out to our customer service team.

What is your return or exchange policy?

We do not offer any refund or exchange policy. All purchases are final, so please review your order carefully before completing it.

Do you ship internationally?

We offer delivery to all parts of Pakistan and the UAE. Shipping times and costs vary by location, and details are available during checkout on houseofjivans.com.

How can I verify the authenticity of my gemstone?

Each piece from House of Jivans comes with a certificate of authenticity, detailing the gemstone’s origin and characteristics. For additional verification, we recommend consulting a certified gemologist. Our team is also available to answer any questions about your purchase.